Privacy Policy

Milagros Counseling and Wellness is committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy outlines how we collect, use, store, and protect the information you provide through this website . By using our site, you consent to the practices described in this policy.

1. Information We Collect

- Personal Information: Name, email address, phone number, and other contact details submitted via forms.

- Appointment Information: Information provided when requesting or scheduling services (e.g., via third-party platforms).

- Non-Personal Information: IP address, browser type, device information, and usage data collected via cookies or analytics tools.

2. How We Use Your Information

We may use your information to:

- Respond to inquiries or requests

- Provide scheduling or appointment services

- Improve website performance and user experience

- Send occasional updates (only with your consent)

We do not sell, rent, or share your personal information with third parties.

3. Confidentiality and Security

Although our website is not designed to store or transmit Protected Health Information (PHI), we take reasonable precautions to protect the information submitted through contact forms. For therapy clients, records and communications are protected under HIPAA and occur through secure platforms (e.g., Simple Practice, Alma, Headway).

4. Use of Cookies

We may use cookies and similar technologies to improve functionality and analyze traffic. You may disable cookies in your browser settings at any time.

5. Third-Party Services

We use third-party tools (such as Calendly, Google Analytics, and Mailchimp) for appointment booking, website analytics, or newsletter management. These services may collect data in accordance with their own privacy policies.

6. Your Rights

Depending on your location, you may have rights under laws such as the GDPR or CCPA, including the right to:

- Access or request deletion of your personal data

- Withdraw consent to communications

- File a complaint with a data protection authority

To exercise these rights, please contact us at hello@milagroscounslingandwellness.com.

7. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect or store information from individuals in that age group.

8. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted to this page with a new “Effective Date.” Your continued use of the site signifies acceptance of any changes.

9. Phone number

By providing a telephone number you are consenting to be contacted by SMS text message. Message & data rates may apply. You can reply STOP to opt-out of further messaging.

9. Contact Us

If you have any questions about this Privacy Policy, please contact:

Milagros Counseling and Wellness

hello@milagroscounselingandwellness.com